ServiceNow’s AI Passport checks what agents may do as they work
ServiceNow announced AI Passport, a signed credential that ties an agent’s permissions to enterprise policies and business context. A demonstration allowed a refund below an administrator’s limit and blocked a larger automatic request. Organizations can restrict, pause or deactivate agents. NVIDIA is the first launch partner, and Passport is expected in the fourth quarter rather than generally available today.
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A signed credential carries an agent’s permitted scope
Enterprise software company ServiceNow announced AI Passport on October 15, a cryptographically signed credential defining which actions and tools an AI agent may use. The design checks authorization while work is being executed. It ties permission to business context, governance policies and workflow approvals, carrying the scope across tools and third-party components.[1], [2]
The business context comes from ServiceNow’s configuration management database, which describes enterprise systems and their relationships. Passport’s scope extends to servers using Model Context Protocol, the protocol that connects AI agents to tools and information sources. The credential concerns the actions an agent is permitted to perform as it moves through a workflow.[1]
A refund demonstration applies an administrator’s limit
In the demonstration attended by Diginomica’s reporter, an administrator set a refund limit of 25 dollars. A refund of 18 dollars proceeded automatically, while a request for 40 dollars was blocked from automatic execution. The example shows the particular rule applied in that demonstration. ServiceNow describes a graduated response that can monitor, pause, restrict or ultimately deactivate an agent.[1]
Permissions can also be narrowed when one agent delegates work to another, and particular permissions can be revoked. The control tower keeps an audit trail of actions and the authority behind them. Those controls are intended to keep a delegated task within its assigned scope as work passes between agents and enterprise systems.[1]
NVIDIA integration accompanies a fourth-quarter timetable
NVIDIA is Passport’s first launch partner. ServiceNow provides policy and business context, with enforcement connected to NVIDIA’s Open Agent Safety Platform, its infrastructure for agent safety. Passport is expected to become available in the fourth quarter. The launch schedule and observed refund demonstration describe a product still heading toward broader distribution, with the demonstrated result limited to that test.[1]
